Shipping Policy
At Shuyo, every order ships directly from our factory just outside Mumbai.
Dispatch Time:
- In-stock items are usually processed and dispatched within 24 hours of placing your order.
- Orders placed on Sundays,or public holidays will be processed on the next working day.
Delivery Time:
- Standard delivery takes 5–7 business days, depending on your location.
- While we do our best to ensure on-time delivery, please note that once a parcel is handed over to our courier partners, we cannot guarantee exact delivery dates.
Shipping Charges:
- Free shipping on all orders above ₹999.
- For orders below ₹999, a flat ₹100 shipping fee applies.
- Shipping fees are calculated based on the delivery address for a single location.
Express / Same Day Shipping
- Express shipping is available on prepaid orders only.
- For same-day delivery in DELHI, please contact us on WhatsApp at +91-9855927651. (Only applicable to orders placed before 2 PM.)
Cash on Delivery:
- COD is available on orders above ₹1200.
- We offer an exclusive 5% discount when you choose prepaid payment instead.
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Returns & Exchange Policy
At Feier, we want to ensure you are happy with your purchase. Here’s what you need to know about our returns and exchanges:
Initiating a Return/Exchange:
- You can request returns or exchanges within 7 days of delivery by clicking here: Return Portal.
- Please provide your order number and the email/phone number used at checkout.
- For queries, message us on WhatsApp
- We’ll arrange the pick-up via our courier partners once your return is approved.
Return & Exchange Conditions:
- All items must be unused, unwashed, and have original tags attached.
- First exchange on an order is free. Any subsequent exchanges will incur a ₹200 shipping fee.
- If you accidentally return an item you didn’t mean to, we’ll happily ship it back to you once you pay a ₹100 return shipping fee.
- If there’s an issue upon unboxing (wrong item, damage, size issue, etc.), please reach out immediately with a photo, so we can resolve the issue.
Refund Process:
- Refunds are issued to the original payment method once the item is returned and passes our Quality Check.
- Please allow up to 14 days for us to receive and process your return.
- For Cash on Delivery (COD) orders, refunds will be processed only via bank transfer. Kindly share your account details when requesting a return.
- Refunds will not be issued via UPI, Paytm, or GPay.
For any assistance, contact us at hello@shopfeier.com or via WhatsApp. We’re happy to help!
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Customer Service
We’re here to help!
Our Customer Care Hours are Monday to Saturday, 10 AM to 5 PM (excluding public holidays). Any queries received outside these hours will be responded to during our normal working hours.